WHAT IS THE RETURN POLICY?
Items bought on www.inavokich.com can be returned within 7 days after delivery. We accept an exchange and return of all our items. Before your initiating an exchange or return of the items, please check the date of receiving of the parcel.
HOW TO RETURN OR EXCHANGE AN ITEM TO INA VOKICH?
Please contact us before returning the item. We do not accept returned items that were sent back by you directly without checking with us first. Please note that we will not be responsible for the loss of the item during shipment. We recommend that you only employ trusted shipping carriers and also trace the parcel.
HOW LONG DOES IT TAKE TO RETURN/EXCHANGE YOUR PURCHASE?
We value the time of our clients and we try to process returns as quickly as possible. If you are initiating a return, we will try our best to reply with your Returns Note and order’s number within 24 hours. If you need to exchange the item, we will send your new pieces out, and email you a new tracking number within 1-2 business days, after we received the items for changing.
If you need to make a refund, we will refund you through the same method you used to pay (PayPal or credit card) within 10 business days. Take a note we will rmake a refund except the delivery fee according to delivery service rates.
We have a warehouse in Russian Federation, where all items are delivered to.
We will provide you with a full address, after our confirmation of your refund.
ARE RETURNS FREE?
If the product was defective, an exchange is carried out at our expense. If you decide to cancel the purchase or change size (all dimensions are detailed in table sizes), you will need to pay postage by yourselves.
Please make sure that the items for refund or exchange are in due form, have not been used and have firm label and original packaging from INA VOKICH. A product that does not conform to these terms and conditions will not be accepted and will be sent back at the client's expense.